Repairs

Telephone and Voice Services Repairs

Use our online Report a Problem form to get help with telephone and voice service problems.

Alternatively, send email to [email protected], call our Help Desk at extension 8700, or send a fax to extension 7272. We will advise you if you need to refer your question to Verizon. If the problem is with your on-campus telephone connection, we will open a trouble ticket to resolve it.

When reporting the problem, please supply the following information.

1. The name, organization, and telephone number of the person reporting the trouble, and of the principal subscriber to the service (if different). This will allow a repair technician to contact someone familiar with the details.
2. The specific location of the problem (e.g., the building and room number).
3. A description of the problem. This may be as simple as "I can't get a dial tone." The more information you provide, the easier it will be to isolate the problem.
4. If the trouble is with a telephone, the Help Desk will need to know whether it is single- or multi-line.

Repair Costs and Responsibilities

• Rates
• Telephone Repair Responsibilities

TAM